Communication is key in our business because it creates and added layer of trust and transparency. There are certain parameters that need to be met, these include:
- Transparency– Shipping is not always a smooth process. There are always uncontrollable conditions such as traffic or weather which can cause delays and issues. We have been in many difficult situations over the years and can help alleviate extra stress away from our customers by dealing with the issues promptly.
- Trust– We work with vetted carriers that we have grown to trust over the years. Having strong, trusting relationships with our carriers reduces issues for the customer.
- Appointments– We make the pick up/delivery appointments to ensure no details are missed.
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